Varennes, Quebec, May 17, 2016
— Several employees at the Jean Coutu stores in Laval and the North Shore regions were honoured yesterday for having offered an exemplary customer service. During this recognition evening, held at the Sheraton Laval Hotel, recipients received a Club de l’excellence pin for obtaining ten perfect cumulative scores following rigorous evaluations.
“The Jean Coutu Group cares about customer service in each store of the PJC Jean Coutu network. This is why we believe it is important to note the success and excellence of the service provided by employees,” explains François J. Coutu, President and Chief Executive Officer of the Jean Coutu Group, who personally congratulated employees.
Mystery shoppers regularly visit stores of the PJC Jean Coutu network to assess the customer service rendered by each department. When all evaluation standards are met, employees receive a perfect score for the excellence of their service and they are recognized during this annual event known as Distinction Service.