Twelve people appointed to new Laval Ombudsman’s Office

The new Ombudsman’s Office members are: Anne Bélair, Jacques Bisaillon, Josée Cailloux, Claude Cartier, Yvette Gagnon, Josée Gaulin, André Labelle, Ronald Lapierre, Liette Lecavalier, François Lemay, Diane Lemelin and Danielle Sormany. Diane Lemelin will be the president of the office.

There to listen
Also, for two days a week a general secretary hired by the city will maintain operations at the Ombudsman’s Office. “I wish well to the commissioners at the Ombudsman’s Office whose priority mandate will be to listen to the population while accompanying them in seeking a just treatment of their requests made with regards to the city,” said Mayor Gilles Vaillancourt.
He continued: “Part of the mandate in this option of last recourse will be to to review the application of certain administrative procedures and to issue recommendations with the goal of improving the services offered, which is very positive for the overall process of communication between the city and the community.”

Mediating skills
Equipped with relevant experience and coming from various sectors of activity, the commissioners were chosen during the selection process because of their outstanding sense of service, their good judgement and their ability to listen.
These were all considered to be requisite abilities to equitably fulfill their role as mediators between the Laval community and the municipal administration. Persons or organizations who wish to make a request to the Ombudsman’s Office can reach it at the following addresses:

E-mail: ombudsman@ville.laval.qc.ca

Surface mail: Ombudsman’s Office of the City of Laval
1 Place du Souvenir
C. P. 422, succursale Saint-Martin
Laval (Québec) H7V 3Z4
(450) 978-6888, local 3699
Web: Web site starting in December: www.ombudsmanlaval.com